Refund & Cancellation policy

At SSACLOUD, we take pride in the quality of our offerings and assure you of satisfaction with the support and services we deliver. We are continually striving to elevate and provide top-tier solutions in web development and digital marketing.

Not Happy with Services? Tell us!

In the event that you're not happy with Our Service, just visit our Site and mail to us and make a ticket for the commitment to start the discount cycle. All help tickets are inspected by individuals from the Senior Management and answered inside 24-48 hours.

Our Refund Policy

As a web development company, our refund policy is designed to ensure fairness and transparency in our business dealings. We understand that circumstances may arise where a refund is necessary, and we aim to handle such situations with the utmost professionalism and integrity.
Here's our refund policy:

  • Initial Deposit: Any initial deposit or payment made to initiate a project is non-refundable. This deposit is typically used to secure resources and commence work on your project.
  • Milestone Payments: If your project involves multiple milestones or payments, refunds for completed milestones will not be issued once the milestone has been approved and signed off by you, unless there are extenuating circumstances.
  • Cancellation Before Commencement: If you decide to cancel your project before any work has begun, you may be eligible for a partial refund of payments made beyond the initial deposit. This refund will be determined on a case-by-case basis and may be subject to administrative fees or costs already incurred.
  • Cancellation After Commencement: Once work on your project has commenced, refunds for cancellations will be prorated based on the amount of work completed at the time of cancellation. This includes any work hours expended by our team and expenses incurred on your behalf.
  • Quality Assurance: If you are dissatisfied with the quality of work delivered, we will make every effort to address your concerns and rectify any issues. Refunds requested solely due to dissatisfaction with the end product will be evaluated on a case-by-case basis.
  • Force Majeure: In the event of unforeseen circumstances such as natural disasters, acts of war, or other force majeure events that prevent us from fulfilling our obligations, refunds may not be possible. However, we will work with you to find a suitable resolution.
  • Refund Process: To request a refund, you must contact our customer service team with details of your request. Refunds will be processed within a reasonable timeframe, typically within 30 days of approval.

Please note that this refund policy is subject to change without prior notice. We reserve the right to update or modify these terms as necessary to ensure fairness to all parties involved. If you have any questions or concerns about our refund policy, please don't hesitate to contact us for clarification.